Get in Touch
Let's Build Something Great Together
Whether you need technical support, want to discuss a custom antenna project, or have a question about our products — our team in Quebec is ready to help.
How to Reach Us
Contact Information
Choose the best way to connect with our team. We typically respond within one business day.
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How Can We Help You?
Fill out the form below and our team will get back to you within one business day. For dealer inquiries, please use our dedicated dealer application form.
Direct Email
Location
410 Av. Murdoch
Rouyn-Noranda, QC J9X 1G8
Canada
Rouyn-Noranda, QC J9X 1G8
Canada
FAQ
Frequently Asked Questions
Quick answers to common questions about contacting TrueRC.
What is the best way to contact TrueRC?
The fastest way to reach us is through the contact form on this page or by emailing us directly at contact@truerc.com. We monitor our inbox during business hours and typically respond within one business day. For urgent technical issues, please include your order number in the subject line.
What are your business hours?
Our team in Quebec, Canada operates Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We are closed on Canadian statutory holidays. Messages received outside business hours will be answered on the next business day.
How long does it take to get a response?
We aim to respond to all inquiries within one business day. Technical support questions and custom antenna requests may require additional time for our engineering team to review. Dealer inquiries are typically processed within 48 hours.
Can I visit the TrueRC facility?
Our facility is located in Rouyn-Noranda, Quebec, Canada. While we do not offer regular public tours, we welcome visits from dealers, partners, and clients by appointment. Please contact us to arrange a visit.
How do I track my order or request a return?
For order tracking, returns, or shipping questions, please contact us with your order number. You can find your order number in the confirmation email you received at the time of purchase. We will assist you promptly with any order-related concerns.
I am interested in becoming a dealer. Where do I apply?
We have a dedicated dealer application process. Please visit our Become a Dealer page where you can learn about the program benefits, pricing tiers, and submit your application directly. Most applications are reviewed within 48 hours.
Our Location
Find Us in Quebec, Canada
TrueRC designs and manufactures all products from our facility in Rouyn-Noranda, Quebec.
Address
410 Av. Murdoch
Rouyn-Noranda, QC J9X 1G8, Canada
Email
contact@truerc.com
Hours
Mon–Fri, 9 AM – 5 PM ET