Terms and Conditions

TrueRC Canada welcomes you to its website. By accessing our website or services and using them, you agree to be bound by these conditions of use in their entirety. If you do not accept these conditions of use, you should not access the website or use its services.

Ownership and Restrictions Regarding Use

TrueRC Canada is the owner of the website. All content, data, graphics, photographs, images, sound, videos, software, trademarks, service marks, trade names and other information contained in this website are the property of TrueRC Canada or its content providers and are protected by applicable intellectual property laws.

Except as specified herein, you may not modify, copy, reproduce, publish, post, transmit, distribute, display, perform, transfer or sell the content, or create derivative works without the prior written permission of TrueRC Canada.

Accuracy of Information

While TrueRC Canada takes all the necessary measures to ensure the accuracy of the information contained in this website, it cannot guarantee that information or material it contains is current, accurate, and complete. TrueRC Canada may make changes to the information in this website at any time without notice.

Registration and Passwords

To access certain parts of our website, you may have to fill out a registration form online. In consideration of your use of this website and its services, you agree to provide information that is true, current, complete and accurate.

As part of the registration process, we ask you to provide an email address and a password. You are solely responsible for maintaining the confidentiality of your password and data from your user account.

User Conduct

By choosing to access the website and/or transmit content, you agree to abide by federal, provincial and territorial laws and regulations. You agree not to:

• Upload unsolicited or unauthorized promotional content, spam, chain letters, or pyramid schemes
• Infringe any patent, trademark, trade secret, copyright, or other proprietary rights of third parties
• Upload content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, or hateful
• Contain any form of destructive software such as viruses, worms, or Trojan horses
• Collect information about other website users without their express consent
• Impersonate another person or entity
• Attempt to gain unauthorized access to the website or connected systems
• Interfere with or disrupt networks or servers connected to the website

You assume full responsibility for all content that you upload, publish, or display on or through the website.

Links to Other Websites

Our website may contain links to other websites which are not under the control of TrueRC Canada. TrueRC Canada is not responsible for associated websites, their content, and/or practices. The inclusion of any link does not constitute an endorsement by TrueRC Canada.

Disclaimer and Limitation of Liability

Website content is provided "as is" without warranty or condition of any kind, expressed or implied, including, without limitation, warranties of title, implied warranties of merchantability, warranty or fitness for a particular purpose.

TrueRC Canada does not warrant that the website or the functions contained therein will be uninterrupted or error-free, that defects will be corrected, or that the website or the servers that host the website are free of viruses or other harmful components.

TrueRC Canada will not be liable for any direct, indirect, incidental, specific, consequential, exemplary, or punitive damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use the website.

You assume all risks for any products purchased or received from TrueRC Canada, and its employees are not liable for any instance of injury to you or others, or damage or destruction of property to you or others.

Compensation

You agree to defend and guarantee TrueRC Canada and their officers, directors, employees, shareholders, agents and representatives against all losses, fees, damages, claims, fines, penalties, costs and expenses arising from or related to claims from a third party.

Governing Law

These conditions of use are governed by the laws of the Province of Québec and the laws of Canada applicable therein. Any litigation must be submitted exclusively before the courts of the Province of Québec, district of Montreal.

FPV Rules and Regulations

The use and operation of FPV radio equipment (such as UHF long range systems or video transmission equipment) in Canada, USA, and many other countries may require a license. Some countries may further limit the allowed frequencies, modulation, or power, further limiting what equipment may be operated. It is the user's responsibility to ensure legality of operating the equipment in their jurisdiction.

Ordering and Payments

Order Cancellation or Modification

If you want to cancel or modify your order once the transaction is completed, you must contact us as soon as possible by email at support@truerc.ca. We will do our best to accommodate your request. However, if the item has already been shipped, it will not be possible to cancel or modify it.

Please note that if you cancel an item that gave you the right to a promotion, special discount, or free delivery, you may no longer be eligible for this promotion or discount.

Prices

Prices are subject to change without prior notice. Products and services are always billed on the basis of the rates in effect at the time of the registration of the online purchase order.

Taxes (Canadian Customers)

Taxes applied to your order meet the applicable rates in accordance with federal and provincial tax laws, depending on the shipping address associated with your order. If you return an item for refund, the taxes you paid for this item will be reimbursed. However, you will not be reimbursed for taxes paid on the shipping and handling fees.

Taxes (Customers Outside Canada)

Purchasers residing outside of Canada are entirely responsible for the customs charges and the specific taxes of their country.

Payment Methods

All orders must be paid via PayPal. During the payment process, you will be redirected to PayPal's secure site. Please note that we do not collect or store any credit card information.

Limits and Warranty

TrueRC Canada reserves the right to refuse any order placed on our website. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

TrueRC Canada guarantees all products within 6 months of the date of purchase (proof of purchase required) if the defect is a result of the production and/or manufacturing process. Normal wear and tear is excluded. All shipping for warranty claims must be paid by the customer.

Shipping and Delivery

Shipping Methods

We ship worldwide with Canada Post, FedEx, UPS, DHL and other carriers, chosen by destination, speed and cost. We may change the carrier on any order. We may decline to ship to some destinations, including where export rules restrict it. Business customers can ask for freight-collect shipping on their own carrier account.

Each order ships to one address. To ship to more than one address, place a separate order for each.

Delivery Time

Delivery times are not guaranteed. Any transit time shown at checkout or given by the carrier is an estimate. Customs clearance, weather, holidays and carrier delays can all add time. TrueRC is not responsible for delays once the parcel is with the carrier. Shipping charges are not refunded because of a delay.

Processing Time

Most TrueRC antennas are built, tested and inspected to order before they ship. Processing time depends on the product and on current production volume. Processing days are business days (Monday to Friday, excluding Québec statutory holidays).

Tracking

When your order ships, we email you a tracking number and a link to the carrier's tracking page. Delivery times after that depend on the carrier.

Shipping Costs

Shipping is calculated at checkout from your address, the carrier and the service level. Any free-shipping offer is applied automatically at checkout. Unless stated otherwise, free shipping only covers standard shipping within Canada.

Duties, Taxes and Brokerage

Orders shipped outside Canada may be charged import duties, taxes or brokerage fees by your country's customs authority or by the carrier. The recipient pays these. They are separate from the shipping cost paid at checkout. TrueRC products are made in Canada. Shipments to the United States and Mexico include a CUSMA Certificate of Origin, which can usually be used to claim duty-free treatment.

Damaged or Lost Shipments

If your parcel arrives damaged or doesn't arrive, contact support@truerc.ca within 10 days of the delivery date (or the expected delivery date). Include your order reference and photos of any damage.

Risk of Loss

For returns and exchanges, you pay the return shipping and bear the risk of loss until we receive the parcel.

Returns and Refunds

Return Criteria

You can return any merchandise within 10 business days from the date you received it, provided the following criteria are met:

• Merchandise must be purchased at www.truerc.ca
• All products must be returned with reasonable care (must not show wear or damage, and must be in a condition that permits resale)
• TrueRC Canada will not accept returns for: items that have been personalized or customized, special order items, items that have been used, altered, or that are not in their original condition

Please contact us at support@truerc.ca before any return. If you purchased an item at truerc.ca and want to return it, we will refund only when we receive your returned item(s) via PayPal.

The amount credited does not include shipping and handling fees and applicable taxes on this amount. These costs are the customer's responsibility.

Privacy Policy

Personal Information Collected

You can shop at our online store and browse our website without disclosing any personal information. However, we may collect your personal information in the following cases:

• When you purchase, make orders, returns, or exchanges
• When creating a TrueRC Canada account
• When you subscribe to our mailing list (newsletter)
• When entering our contests and promotions
• When you participate in our surveys
• When you send a comment or question to customer service by email

The personal information we may collect includes: your name, email address, billing address, shipping address, and phone number.

Use of Personal Information

We may use your personal information to:

• Process and fulfill your order, including sending confirmation emails
• Process returns or exchanges of merchandise
• Manage contests, loyalty programs, and promotions
• Improve your shopping experience and understand your preferences
• Protect the security and integrity of our website
• Prevent and detect suspicious or fraudulent activities
• Contact you about products, services, contests, and promotions (with your consent)

We promise not to disclose, rent, sell, or assign personal information about our customers to third parties without first obtaining consent, except as required by law.

Cookies and Tracking Technologies

Our website uses cookies, which are small data files stored on your computer when you visit a website. Cookies help us customize your experience and understand how visitors use our website. We also use web beacons and other similar technologies for analytics purposes.

Security of Personal Information

We have put in place measures to protect and secure personal information against unauthorized access, use, modification, and disclosure. Online access to certain personal information may be protected by the password you choose. We strongly recommend that you not disclose your password to anyone.

No data transmission over the Internet can be considered absolutely safe. Therefore, it is impossible for us to guarantee 100% security of your information.

Children Under 13

We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any personal information to us and should use this website only with the involvement of a parent or guardian.

Changes to Privacy Policy

This privacy policy may be updated periodically to reflect changes in our practices regarding the protection of personal information. The revised privacy policy will be posted on our website.

Contact Us

If you have questions or comments about these terms and conditions, please contact us by email at: support@truerc.ca