Refund & Returns Policy
We stand behind the quality of our products. If you're not completely satisfied, our 30-day return policy ensures a straightforward refund or exchange process.
Return Policy Details
Complete information about our return and refund process.
Return Timeframe
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Important: The 30-day period begins when you receive your order, not when you place it.
Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Unused condition: Item must not have been installed, modified, or used
- Original packaging: Must be in the same packaging you received it in
- All components: Include all accessories, manuals, and parts
- Proof of purchase: Receipt or order confirmation required
How to Return an Item
To initiate a return, please follow these steps:
Contact Us First
Email us at contact@truerc.com with your order number and reason for return. We'll provide you with return authorization and instructions.
Return Shipping Address:
TrueRC Canada
410 Av. Murdoch
Rouyn-Noranda, QC J9X 1G8
Canada
Refund Processing
Once your return is received and inspected, we will send you an email notification of approval or rejection.
If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
Note: Return shipping costs are non-refundable and will be deducted from your refund amount.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at contact@truerc.com with photos of the defect or damage.
For defective or damaged items, we will cover return shipping costs and send a replacement at no additional charge.
Sale Items & Partial Refunds
Sale items: Only regular-priced items may be refunded. Sale or clearance items cannot be returned.
Partial refunds may be granted in the following situations:
- Items with obvious signs of use or installation
- Items returned more than 30 days after delivery
- Items not in original condition, damaged, or missing parts (not due to our error)
Non-Returnable Items
Several types of goods are exempt from being returned:
- Downloadable software products
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Most health and personal care items
Quick Reference
Key points about our return and refund process.
30-Day Window
Returns accepted within 30 days of delivery
Original Packaging
Items must be unused and in original packaging
Contact First
Email contact@truerc.com before returning
Shipping Costs
Customer pays return shipping (deducted from refund)
Defective Items
Free replacement for damaged or defective products
Refund Method
Automatically refunded to original payment method
Questions About Returns?
Our customer support team is here to help with any questions about our return and refund policy.